Proven Healthcare Research Expertise
Healthcare is unlike any other industry. Regulatory requirements, patient expectations, reimbursement models, quality measures, accreditation standards, and community health priorities all influence organizational success. The RMS healthcare team combines has deep and insight-rich expertise in:
- Healthcare research and analytics
- Patient satisfaction measurement
- CAHPS® survey administration
- Community Health Needs Assessments (CHNAs)
- Community Health Assessments (CHAs)
- Strategic planning and facilitation
- Patient-Centered Medical Home (PCMH) consulting
- Federally Qualified Health Center (FQHC) consulting
- Healthcare transformation initiatives
- Health Equity Impact Assessments (HEIAs)
- Accreditation and recognition support
- Organizational performance improvement
- Workforce and employee satisfaction research
Acting as an extension of your team, we provide the data, analysis, and strategic guidance needed to improve outcomes and position your organization for long-term success.
Truly Expert Healthcare Consulting
Since 2010, RMS Healthcare has helped hospitals, physician practices, health centers, and healthcare systems improve operations, strengthen patient-centered care, and prepare for future growth. Our collaborative consulting approach is tailored to your organization’s unique goals, helping you implement practical improvements that deliver lasting results.
We work alongside your team to:
- Evaluate current operations and identify opportunities for improvement
- Strengthen workflows, policies, and organizational efficiency
- Engage and empower staff to support high-quality patient care
- Optimize EMR, EHR, and Health Information Exchange (HIE) capabilities
- Implement standardized screening tools and referral processes
- Develop practical, sustainable solutions that support long-term success
- Develop, plan, and measure continuous improvement initiatives
Measuring and Improving the Patient Experience
The patient experience has become one of the most important indicators of healthcare quality and organizational performance.
RMS is a CMS-approved CAHPS® survey vendor with extensive experience administering patient satisfaction surveys across multiple healthcare settings. Our team conducts surveys through mail, telephone, email, and text-based methodologies, helping healthcare organizations capture meaningful feedback while achieving response rates that consistently exceed national averages.
That means you can count on us for:
- Hospital CAHPS (HCAHPS)
- Clinician & Group CAHPS (CG-CAHPS)
- Outpatient & Ambulatory Surgery CAHPS (OAS CAHPS)
- Home Health CAHPS
- Hospice CAHPS
- Emergency Department CAHPS
- In-Center Hemodialysis CAHPS
- Behavioral Health Experience Surveys
- Customized patient satisfaction programs
Patient feedback provides more than scores and benchmarks. It helps organizations identify opportunities for improvement, strengthen patient engagement, improve care delivery, and enhance organizational performance. Publicly reported CAHPS results can also influence reimbursement and consumer choice, making accurate and reliable measurement essential.
Understanding the Health of Your Community
Today’s healthcare organizations are expected to look beyond their walls and understand the broader health needs of the communities they serve.
RMS has extensive experience conducting Community Health Needs Assessments (CHNAs), Community Health Assessments (CHAs), and Community Health Improvement Plans (CHIPs) for hospitals, health systems, public health departments, and community partnerships.
Our approach combines:
- Community surveys
- Stakeholder interviews
- Focus groups
- Secondary data analysis
- Demographic and population health profiling
- Health disparities assessment
- Social determinants of health analysis
- Strategic prioritization workshops
- Implementation planning
The result is more than a regulatory requirement. It is a roadmap that helps organizations identify priority health issues, allocate resources effectively, develop meaningful interventions, and improve community health outcomes.
From our Healthcare Client Community
Do it right!
Simply put, the best healthcare organizations don’t rely on assumptions.
They rely on evidence.