Testimonials

RMS has been a phenomenal partner to AHP and has shepherded many a practice across the PCMH finish line.

RMS was most receptive to questions, comments, suggestions. Rationale and explanations were clear, helpful.

RMS [was] highly effective and extremely competent. This survey is an incredible tool to use in the long-range planning of our district. [It will help with] meeting the current and future instructional focus in the district. It’s also extremely valuable when looking at how to match the financial and educational needs of the community.

I have worked with [the RMS Healthcare team] on our recent PCMH reattestation and know that I would not have been able to accomplish recognition without their help. They are all so wonderful and so very helpful!

RMS is efficient, goal-oriented and customer-focused. I was very pleased with the process and the results. RMS provided the best quality service to me even though we encountered obstacles on my side.

RMS just did an overall outstanding job. Staff is easy to work with, the report generated was easy to understand and build future plans on.

RMS is best-practice, a state-of-the-art market research firm. RMS’ performance exceeded our expectations in all areas. We are delighted with our report. The report will be presented to the Onondaga County legislature to justify continuation and enhancement to our funding.

Team effort was very professional. RMS showed great respect for the project objectives, timelines and support. Great Job!

Our practice has worked with RMS for 10 years and I’ve known Mark Dengler, the Founder and President for over 25 years. RMS is filled with integrity and is one of the most reliable and excellent companies you will find. Every employee is invested in the individual and aggregate success of the team. It’s remarkable how each person provides impeccable attention to detail. They are committed to accurate data collection and distribution. Their customer service and dedication to quality is at the highest level. I highly recommend them!

[The RMS Healthcare team was] professional, knowledgeable and encouraging throughout our PCMH endeavor from start to finish. We would not have been able to apply for PCMH and [be] successful without their help.

RMS was friendly, aimed to please, helpful and professional. We will use the advertising campaign study results to create consumer-preferred visuals and copy that will effectively communicate product benefits. This is a new product launch.

Very thorough, quality report/study. RMS gained a quick understanding of the facility, its residents, dementia, assisted living programs, etc.

RMS was thorough and informative. I was very pleased with the quality of data we received from our RMS B2B survey. Everyone was knowledgeable, friendly and easy to work with. The data was quite helpful to us and was very eye-opening!

The professionalism and quality of the work and the survey analysis, as well as the board presentation, were excellent.

Research & Marketing Strategies has been integral to Onondaga Community College’s efforts to continually strengthen our insight and clarity into the needs of the community we serve. The professionalism, expertise and diligence of the RMS team always makes them a pleasure to work with.

RMS is a great company to work with. The staff listens to your end goal and develops the best program and approach to achieve those results. We are very happy with RMS and will use [their services] again. The research identified training needs and opportunities to improve member experiences.

RMS was personable and customer-oriented. RMS was responsive to our demands. Quick turnaround on the final report. We are satisfied. We will use the data to support effectiveness of our advertising campaign.

When I created my graduate admissions recruitment and marketing plan last summer I used the research findings to inform my activity. One of the many areas it was useful was in defining our primary market area (PMA). The comprehensive research you undertook has informed every decision we take and will for the foreseeable future.

[The RMS staff was] easy to work with and you made the whole process turnkey for us. Not only was it a great experience but you delivered results!

[RMS] always made sure questions were addressed, input verified at each step. Great job! Count your firm among those we’d like to stay with over time.

Thank you [RMS] — we thoroughly enjoyed [the report and discussion]…this was very well done! We now have some key areas on which to focus our development efforts. We look forward to continuing this and other discussions with the RMS team!

Thank you and the RMS team for such a great experience! [Our team] was a bit nervous going to a new facility where our company did not have any prior experience, but I will say I was blown away by your customer service, hard work and quality of respondents. I highly recommend your team whenever we have research needs in the Syracuse area.

I know the RMS reputation to be based on integrity, hard work…thoroughly professional.

RMS Healthcare is a superb survey partner that we have been working with for several years. The firm is timely, proactive, professional, and responsive in their collaborative partnership. They care about quality and improved quality outcomes. RMS has worked with us to develop impactful strategies to optimize our patient engagement in the survey process, which has resulted in meaningful survey response rates and improved the patient experience. We look forward to continuing our relationship working with them in the future.

The team I worked with was amazing. They provided support, guidance and motivation through the entire process.

It is always a pleasure to work with people who are skilled, attentive, agreeable, responsive, understanding and discreet.