Healthcare

Healthcare Research: Do It Right from the Start

Healthcare organizations face increasing pressure to improve patient outcomes, enhance patient experiences, demonstrate quality performance, address health equity, meet regulatory requirements, and plan strategically for the future.

Making the right decisions requires more than intuition. It requires reliable data, meaningful stakeholder feedback, proven methodologies, and experienced guidance.

That’s where RMS Healthcare comes in.

Since 2010, RMS Healthcare, a division of Research & Marketing Strategies, Inc. (RMS), has helped hospitals, health systems, physician practices, ambulatory surgery centers, federally qualified health centers, dialysis providers, behavioral health organizations, accountable care organizations, public health agencies, and community healthcare partners make informed decisions that improve care delivery and organizational performance.

What We Offer 

Many Healthcare Research Needs, One Expert Resource

Healthcare is unlike any other industry. Regulatory requirements, patient expectations, reimbursement models, quality measures, accreditation standards, and community health priorities all influence organizational success. The RMS healthcare team combines has deep and insight-rich expertise in:

Healthcare research and analytics
Patient satisfaction measurement
CAHPS® survey administration
Community Health Needs Assessments (CHNAs)
Community Health Assessments (CHAs)
Strategic planning and facilitation
Patient-Centered Medical Home (PCMH) consulting
Federally Qualified Health Center (FQHC) consulting
Healthcare transformation initiatives
Health Equity Impact Assessments (HEIAs)
Accreditation and recognition support
Organizational performance improvement
Workforce and employee satisfaction research

Acting as an extension of your team, we provide the data, analysis, and strategic guidance needed to improve outcomes and position your organization for long-term success.

Who We Work With

We proudly serve a diverse range of healthcare organizations

Healthcare organizations face constant pressure to improve patient experiences, strengthen clinical outcomes, meet regulatory requirements, and make informed strategic decisions. RMS Healthcare partners with healthcare providers and organizations of every size to deliver reliable, actionable insights through customized research solutions. From strategic consulting and patient satisfaction measurement to community health needs assessments, employee and physician surveys, market research, and public opinion studies, we design research programs that help healthcare leaders make confident, data-driven decisions.

We proudly serve:

Hospitals and health systems
Physician and specialty practice groups
Community health centers and clinics
Independent medical practices
Clinical laboratories and diagnostic providers
Health insurance carriers and managed care organizations
Behavioral and mental health providers
Long-term care and senior living organizations
Rehabilitation and therapy providers
Home healthcare and hospice organizations
Public health agencies
Healthcare associations and nonprofit organizations

Be it measuring patient satisfaction, assessing community needs, evaluating programs, or supporting strategic planning, RMS brings deep and tangible research expertise, proven methodologies, and practical recommendations that help healthcare organizations improve performance and better serve the communities they support.

RMS Specialties

Research That Supports Better Healthcare Decisions

Healthcare Consulting

Healthcare organizations face constant change. RMS Healthcare provides experienced consulting services that help hospitals, medical practices, health centers, and healthcare systems improve performance, strengthen patient care, and navigate evolving regulatory requirements.

Working as an extension of your team, we help optimize operations, improve workflows, enhance technology utilization, and implement practical solutions that support long-term success. RMS consulting expertise includes:

Planning and implementation of the aforementioned assessments, accreditation, and certification initiatives
Internal healthcare quality and continuous improvement initiatives
Staff training and organizational development
Research-based guidance with capacity, programmatic, service, and marketing initiatives
Data to support expansions, consolidations, M&A activities
Among other high-level, strategic, and objectives-driven efforts

Whether you’re pursuing accreditation, preparing for growth, or improving patient outcomes, RMS delivers experienced guidance and practical strategies that help your organization move forward with confidence.

Patient Research

As a CMS-approved CAHPS® survey vendor, RMS helps healthcare organizations measure and improve the patient experience through mail, telephone, email, and text-based surveys. Our proven methodologies consistently deliver response rates above national averages while providing actionable insights that enhance care quality and patient satisfaction.

Our expertise includes HCAHPS, CG-CAHPS, OAS CAHPS, Home Health, Hospice, Emergency Department, In-Center Hemodialysis, Behavioral Health Experience Surveys, and customized patient satisfaction programs tailored to your organization’s unique needs.

Community Health Assessments

Healthcare organizations must understand the evolving needs of the communities they serve. RMS conducts comprehensive Community Health Needs Assessments (CHNAs), Community Health Assessments (CHAs), and Community Health Improvement Plans (CHIPs) for hospitals, health systems, public health agencies, and community partnerships.

Our research integrates community surveys, stakeholder interviews, focus groups, demographic and health data analysis, health equity assessments, and strategic planning to identify priorities and guide effective action. The result is a practical roadmap that supports compliance while helping organizations target resources, improve programs, and achieve better community health outcomes. Learn more about our full range of research and consulting services.

Learn more about RMS Healthcare Services.

From our Healthcare Client Community

Tri-County Family Medicine

Multiple NY Locations

The team I worked with was amazing. They provided support, guidance and motivation through the entire process.

Hematology-Oncology Associates of CNY

Syracuse, New York

Our practice has worked with RMS for 10 years and I’ve known Mark Dengler, the Founder and President for over 25 years. RMS is filled with integrity and is one of the most reliable and excellent companies you will find. Every employee is invested in the individual and aggregate success of the team. It’s remarkable how each person provides impeccable attention to detail. They are committed to accurate data collection and distribution. Their customer service and dedication to quality is at the highest level. I highly recommend them!

Camillus Surgery Center

Camillus, NY

RMS Healthcare is timely, professional, and responsive in their collaborative partnership with our Ambulatory Surgical Center. The onboarding process went well, and we have been pleased with their responsiveness to questions and attentiveness to our needs. We look forward to a longstanding partnership with RMS Healthcare. They truly care about their clients and patients they serve.

Keuka Family Practice

Bath, New York

An awesome team to help our group gather the appropriate data to submit for PCMH. So supportive, so helpful! I couldn't have done it without them!

Hope Internal Medicine

Avon, New York

RMS was very responsive and accommodating with all the problems and idiosyncrasies of our EMR system—amazing charts. The staff was always punctual, succinct and inviting. We looked forward to our Wednesday mornings.

Three Gables Surgery Center

Proctorville, Ohio

RMS Healthcare is a superb survey partner that we have been working with for several years. The firm is timely, proactive, professional, and responsive in their collaborative partnership. They care about quality and improved quality outcomes. RMS has worked with us to develop impactful strategies to optimize our patient engagement in the survey process, which has resulted in meaningful survey response rates and improved the patient experience. We look forward to continuing our relationship working with them in the future.